“Call everyone” is not an escalation policy.
“Call everyone” is not an escalation policy. When something breaks at 3am and the response is to page the whole team onto a bridge, that is not escalation. It is a panic broadcast. An incident escalation process is a designed system, and this is what happens when nobody designs it. The failure modes are predictable: […]
MONITORING SYSTEMS PROBLEM
MONITORING SYSTEMS PROBLEM The number one problem we find when we onboard a new network is not the routing. It is the monitoring. Most conversations about network monitoring best practices start with tool selection. Ours starts somewhere else, because the tool is almost never the problem. At first glance every setup looks fine. Someone spun […]
OUTSOURCED NETWORK MONITORING: WEEK-ONE CHECKLIST
OUTSOURCED NETWORK MONITORING: WEEK-ONE CHECKLIST A network that has been stable for three years is not one we trust yet. Stable often just means nobody has touched the part that is quietly broken. That assumption shapes how we run every outsourced network monitoring engagement. When we take over monitoring for a new ISP, data center, […]
ISP DDoS Protection: Why ITcare Partnered With Corero
ISP DDoS Protection: Why ITcare Partnered With Corero DDoS protection is not one product. It is the right mix for the network in front of you, deployed properly and kept running. This week ITcare became a partner of Corero Network Security, a premium-tier DDoS detection and mitigation platform. SmartWall ONE is always on and automated, […]
NetBox Integration and Deployment: ITcare Joins NetBox Labs
NetBox Integration and Deployment: ITcare Joins NetBox Labs We are glad to share that ITcare is now an official partner of NetBox Labs, the company behind the NetBox Labs platform, one of the most widely used platforms for network source of truth and infrastructure automation. Over the past years our team has delivered multiple projects […]
NEXT GENERATION NETWORK EQUIPMENT DELIVERED
NEXT GENERATION NETWORK EQUIPMENT DELIVERED One more happy client and another important project in progress. We were pleased to deliver a new batch of next generation Juniper Networks equipment, ready for the next stage: configuration, integration, and production deployment. The delivery includes Juniper MX304 next generation routers, together with high performance interfaces and optical modules, […]
SUCCESSFUL COMPLETION OF OUR ANNUAL ISO AUDIT
SUCCESSFUL COMPLETION OF OUR ANNUAL ISO AUDIT Over the past weeks, we successfully completed our annual internal ISO audit, an important milestone in our continuous effort to maintain high standards of quality, efficiency, and compliance. As part of this yearly verification process, our team presented the updated documentation and current activity records, ensuring that all […]
BUILT FOR CONNECTIVITY PROVIDERS. NOT GENERIC IT.
BUILT FOR CONNECTIVITY PROVIDERS. NOT GENERIC IT. We built ITcare for connectivity providers. Not general IT. Not a help desk with network awareness. Engineers who live in this space. 2 things our clients come back to most: 👉 24/7 NOC – L1, L2, and L3 coverage. Cisco, Juniper, AWS, and Kubernetes certified. Real-time anomaly detection, incident […]
NETWORK AUTOMATION SKILLS ARE UNEVEN ACROSS THE INDUSTRY
NETWORK AUTOMATION SKILLS ARE UNEVEN ACROSS THE INDUSTRY Network automation is often presented as the next step for every infrastructure team. The idea is simple. Reduce manual work, improve consistency, and scale operations more easily. But in practice, many networks are not ready for automation. The challenge is not the tools. The challenge is the […]
WHY PERFECTLY REDUNDANT NETWORKS STILL FAIL
WHY PERFECTLY REDUNDANT NETWORKS STILL FAIL During a recent engagement, a customer confidently described their network as highly redundant. Internally, everything looked clean. Multiple exit points were in place. Upstream connectivity was protected by redundant paths and redundant BGP sessions. On paper, the design appeared solid. However, reality under failure conditions told a different story. A common […]