Managed NOC Services
MANAGED SERVICES
Network Operations Center (NOC) Services
Our 24/7 managed NOC services give you round-the-clock monitoring and incident response from network engineers who understand your network, not a call center reading a runbook. We catch issues before your subscribers do, respond with structured escalation, and resolve fast.
Built for ISPs, data centers, and hosting providers who want an outsourced NOC, eyes on the network 24/7 without standing up their own night shift.
Coverage does not have to start at full 24/7. Most engagements begin with the specific window your own team cannot hold, whether that is weekday evenings, weekends, or overnight, and expand from there. We run NOC services for operators across North America, the UK and Western Europe, which means the overnight shift on your network is someone else’s working day.
- Real-time monitoring across routing, links, optics, and services
- Structured incident response with clear, defined escalation
- Senior network engineers on shift, not L1 ticket-takers
- Issues caught and triaged before customers notice
WHAT YOU GET
A night shift without the headcount
A NOC service that gives you carrier-grade operations coverage without hiring and training your own 24/7 team. Covering one seat around the clock takes 6 to 7 engineers once you account for shifts, holiday, sickness and turnover. Most operators find that out after trying to hold nights with four people.
So we scope coverage to the gap rather than selling one shape of it. After-hours on weekdays, when your team holds business hours and nothing after 18:00. Nights and weekends, where a Friday evening fault can otherwise run until Monday morning. Overnight plus Saturday, for operators whose weekend load is real but not symmetrical. Full 24/7/365 with defined escalation and senior engineers on every shift. Or temporary overflow while you light a new PoP or migrate a core, when operations load spikes at exactly the point your engineers have the least slack.
You can move between models as you grow. Most engagements that end up at full 24/7 did not start there.
Caught before customers
Real-time monitoring and correlation surface problems while they are still small, so most never reach your subscribers.
Structured response
Defined escalation, clear ownership, and engineers who can actually fix the problem, not just open a ticket and wait.
Built on real operations
We run NOC for production ISPs and data centers, increasingly with HORA, our own AI NetOps platform, to cut time to root cause.
WHAT WE DO
Monitoring through resolution
Real-time monitoring
Routing state, link and optic health, traffic and capacity, and service reachability, watched continuously.
Incident detection and triage
Correlated alerts and fast triage to find root cause, not just symptoms, increasingly assisted by HORA.
Structured escalation
Clear runbooks and escalation paths so the right engineer is on it fast, day or night.
Reporting and review
Incident reports, SLA tracking, and trend reviews so you see what happened and what is improving.
WHO IS ON SHIFT
Senior Network engineers, around the clock
Our NOC is staffed by network engineers who understand routing, peering, and fabrics, not a generic call center. The same depth that designs networks is watching yours overnight.
- Senior Network Engineers on every shift
- Monitoring enhanced with our own tooling, including HORA AI NetOps
- Multi-vendor experience across Juniper, Arista, Nokia, Cisco, Huawei, Mikrotik and many other vendors.
HOW WE WORK
Our Process
Our managed NOC services start by learning your network and your thresholds before we take the watch.
- Onboarding
We map your topology, services, and what normal looks like, then build monitoring and runbooks around it.
- Shadow Monitoring
Before we own the response, we watch alongside your team. This is where the false positives get tuned out, where we learn which alerts your engineers ignore on purpose and why, and where you see how we escalate while nothing yet depends on it. It typically runs two to four weeks. You keep the watch for as long as you need to be satisfied the handover is safe, and we do not push to shorten it.
- Monitoring and Enhancement
We watch continuously, triage and resolve what we can, and escalate with context when it needs your call. We also suggest enhancements, install the tools and systems that improve visibility into your network, and tighten the processes around it.
- Continuous Improvement
Ongoing monitoring improvements, enhancements, and reviews that tune alerting and cut noise. Peace of mind, with senior network engineers looking after your network around the clock.
Need eyes on the network 24/7?
Engineers watching, not a call center. Tell us what you need covered.
FAQ
Common questions
Answers to what operators usually ask before they hand over the watch.
Is your NOC engineers or a call center?
Our managed NOC services are run by senior network engineers, not a call center reading a script. The same depth that designs networks is what watches yours overnight.
How fast do you detect and respond?
We monitor in real time and triage immediately. Across our engagements roughly 90 percent of incidents are resolved within the first 10 minutes. On networks running HORA, our AI NetOps platform, average time to root cause has dropped from around 28 minutes to under 4. Response and escalation times are defined in your SLA.
Can you work alongside our existing team?
Yes. We run as an outsourced NOC that extends your team. We augment your engineers and your in-house NOC rather than replacing them.
Can you cover only nights and weekends?
Yes. After-hours only, nights and weekends, overnight plus Saturday, or full 24/7/365. Most engagements start with the specific window the internal team cannot hold and expand from there.
Which vendors do you support?
We are multi-vendor across Juniper, Arista, Nokia, Cisco, Huawei and MikroTik, and we do not resell hardware, so we have no incentive to steer you toward a platform. If you run something else, ask.
How long does onboarding take?
Four weeks to shadow monitoring and roughly two months to full handover on a typical engagement. Weeks one and two are topology mapping, threshold tuning and runbooks. Weeks three and four are shadow monitoring alongside your team.
What does a managed NOC cost?
Pricing depends on the coverage model and the size of the estate under watch. It is a fixed monthly fee, not per-ticket billing, so a bad month does not cost you more than a quiet one. Tell us what you need covered and we will price it.
Still Have Questions?
We’re always happy to help. Drop us a line and we will come back to you very soon.