NOC Engineer at ITcare: Meet Bogdan Tinevschi
We sat down with Bogdan Tinevschi, a NOC engineer at ITcare, to find out what it is really like to work in a 24/7 NOC, bust a few myths, and hear his perspective on keeping our clients’ networks running at their best.
What a NOC engineer really does
If you had to describe your role in three words, what would they be?
Prevent. Troubleshoot. Optimize.
Some people think the NOC just monitors and forwards alerts. What really happens behind the scenes?
It is like an iceberg, and alerts are the tip. Behind every notification, we are troubleshooting, correlating data, coordinating with teams, and often preventing issues before clients notice.
What is the most complex implementation you have done recently, and how did you handle it?
I recently standardized a customer’s mixed network by creating a dedicated management instance (VRF) and migrating all management interfaces into it. The environment had previously mixed production and management traffic across all devices from multiple vendors, which created significant security and troubleshooting challenges.
What does a successful day at the NOC look like for you?
No critical outages, tickets resolved before escalation, and a client email saying, “You saved us today.” But success also means documenting solutions so we are faster next time.
Name three tools or technologies you could not work efficiently without.
Zabbix for monitoring, Grafana for visualization, and Slack or Teams, because collaboration is key when every second counts.
It is often said that NOC work is repetitive. How true is that, and what brings variety to your day?
While we follow structured processes, no two days are alike. One moment we are handling a DDoS mitigation, the next we are optimizing a client’s service migration. The unpredictability of networks and the constant evolution of technology keep us on our toes. Every client’s infrastructure has its own personality, so adaptability is key.
What is the most rewarding part of your job?
There are two moments that make this job rewarding. First, when we detect and resolve an issue before the client even notices it. That invisible excellence is what we strive for. Second, when we troubleshoot a complex problem that has been troubling a client for weeks, and you hear the relief in their voice when it is finally fixed. That combination of preventative care and problem-solving makes every shift meaningful.
Fun fact about you, and how do you keep growing in your role?
I have recently taken up chess. It is great practice for thinking several steps ahead, just like in the NOC. I also stay sharp through certifications, learning from colleagues, and blameless post-mortems after outages.
If a client asked you why they should work with ITcare, what would you tell them?
We do not just watch screens, we own outcomes. With 24/7 expertise, proactive fixes, and a team that treats your network like our own, we are the partner you can trust when downtime is not an option.
