WHY NOC COVERAGE MUST BE TRULY TWENTY FOUR SEVEN
Your customers do not care when your NOC is open. They only care when their service is down.
Over the last quarter we noticed a recurring problem. Internet service providers, data centers and connectivity providers have good NOC setups, but only working 9-5 and only Monday-Friday. Incidents that happen on Friday at 11:40 PM are only properly handled on Monday at 9:00 AM.
In this reel Ilie Efros shares what we saw across our customer base in the last quarter and why limited NOC coverage outside business hours has become the biggest pain in their operations.
If your network runs 24/7, it is worth asking if your NOC really does the same.
