MEET THE TEAM: LEADERSHIP AND GROWTH IN ITCARE’S NOC
At ITcare, teamwork is at the heart of everything we do. Our NOC doesn’t just solve technical issues, it thrives on collaboration, growth, and building a culture where every engineer can excel.
In this episode of Meet the Team, meet Struta Serghei one of our NOC Team Leads. Serghei is dedicated to building team spirit, mentoring colleagues, and helping the NOC evolve to meet tomorrow’s challenges.
❓𝐇𝐨𝐰 𝐰𝐨𝐮𝐥𝐝 𝐲𝐨𝐮 𝐝𝐞𝐬𝐜𝐫𝐢𝐛𝐞 𝐭𝐡𝐞 𝐜𝐮𝐥𝐭𝐮𝐫𝐞 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐍𝐎𝐂 𝐭𝐞𝐚𝐦 𝐢𝐧 𝐭𝐡𝐫𝐞𝐞 𝐰𝐨𝐫𝐝𝐬?
Collaborative, supportive, evolving
❓𝐂𝐚𝐧 𝐲𝐨𝐮 𝐬𝐡𝐚𝐫𝐞 𝐚 𝐦𝐨𝐦𝐞𝐧𝐭 𝐰𝐡𝐞𝐧 𝐲𝐨𝐮𝐫 𝐭𝐞𝐚𝐦 𝐭𝐫𝐮𝐥𝐲 𝐦𝐚𝐝𝐞 𝐚 𝐝𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐜𝐞 𝐟𝐨𝐫 𝐚 𝐜𝐥𝐢𝐞𝐧𝐭?
Our team always goes above and beyond to make sure client operations run smoothly. It’s inspiring to see how teamwork and quick problem-solving make a real difference
❓𝐇𝐨𝐰 𝐝𝐨 𝐲𝐨𝐮 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐲𝐨𝐮𝐫 𝐜𝐨𝐥𝐥𝐞𝐚𝐠𝐮𝐞𝐬 𝐢𝐧 𝐠𝐫𝐨𝐰𝐢𝐧𝐠 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥𝐥𝐲 𝐚𝐧𝐝 𝐦𝐨𝐯𝐢𝐧𝐠 𝐟𝐫𝐨𝐦 𝐋𝟏 → 𝐋𝟐 → 𝐋𝟑?
I focus on mentoring, sharing knowledge, and giving team members chances to learn by doing. Encouraging curiosity and step-by-step skill growth helps everyone take on bigger challenges confidently
❓𝐖𝐚𝐬 𝐭𝐡𝐞𝐫𝐞 𝐞𝐯𝐞𝐫 𝐚 𝐝𝐢𝐟𝐟𝐢𝐜𝐮𝐥𝐭 𝐝𝐞𝐜𝐢𝐬𝐢𝐨𝐧 𝐲𝐨𝐮 𝐡𝐚𝐝 𝐭𝐨 𝐦𝐚𝐤𝐞 𝐚𝐬 𝐚 𝐥𝐞𝐚𝐝𝐞𝐫? 𝐇𝐨𝐰 𝐝𝐢𝐝 𝐲𝐨𝐮 𝐡𝐚𝐧𝐝𝐥𝐞 𝐢𝐭?
I’m new as a NOC Team Leader, and every decision is a learning experience. I try to listen to the team, think carefully, and choose solutions that help both clients and team growth. Open communication makes tough choices easier
❓𝐖𝐡𝐞𝐫𝐞 𝐝𝐨 𝐲𝐨𝐮 𝐬𝐞𝐞 𝐭𝐡𝐞 𝐫𝐨𝐥𝐞 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐭𝐞𝐚𝐦 𝐚𝐧𝐝 𝐭𝐡𝐞 𝐍𝐎𝐂 𝐰𝐢𝐭𝐡𝐢𝐧 𝐈𝐓𝐜𝐚𝐫𝐞 𝐢𝐧 𝐭𝐡𝐞 𝐧𝐞𝐱𝐭 𝟐–𝟑 𝐲𝐞𝐚𝐫𝐬?
I see our NOC growing as a center of knowledge, solving problems before they happen, working closely with other teams, and helping ITcare provide excellent service worldwide
❓𝐖𝐡𝐚𝐭 𝐚𝐝𝐯𝐢𝐜𝐞 𝐰𝐨𝐮𝐥𝐝 𝐲𝐨𝐮 𝐠𝐢𝐯𝐞 𝐭𝐨 𝐚 𝐜𝐨𝐥𝐥𝐞𝐚𝐠𝐮𝐞 𝐰𝐡𝐨 𝐚𝐬𝐩𝐢𝐫𝐞𝐬 𝐭𝐨 𝐛𝐞𝐜𝐨𝐦𝐞 𝐚 𝐓𝐞𝐚𝐦 𝐋𝐞𝐚𝐝𝐞𝐫?
Be curious, listen well, and support your team. Leadership is about guiding and helping others, not doing everything yourself
❓𝐇𝐨𝐰 𝐝𝐨𝐞𝐬 𝐲𝐨𝐮𝐫 𝐭𝐞𝐚𝐦 𝐡𝐚𝐧𝐝𝐥𝐞 𝐜𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 𝐰𝐢𝐭𝐡 𝐨𝐭𝐡𝐞𝐫 𝐭𝐞𝐚𝐦𝐬 𝐰𝐢𝐭𝐡𝐢𝐧 𝐈𝐓𝐜𝐚𝐫𝐞?
We keep communication open, share knowledge, and help other teams when needed. Working together makes sure clients get smooth and reliable service
❓𝐖𝐡𝐚𝐭 𝐦𝐚𝐤𝐞𝐬 𝐲𝐨𝐮 𝐦𝐨𝐬𝐭 𝐩𝐫𝐨𝐮𝐝 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐭𝐞𝐚𝐦’𝐬 𝐞𝐯𝐨𝐥𝐮𝐭𝐢𝐨𝐧 𝐬𝐢𝐧𝐜𝐞 𝐲𝐨𝐮 𝐛𝐞𝐜𝐚𝐦𝐞 𝐓𝐞𝐚𝐦 𝐋𝐞𝐚𝐝𝐞𝐫?
Even though I’m new as a leader, I’m proud of the team’s hard work, flexibility, and commitment to improve every day. Their dedication inspires me to grow alongside them
We are proud to have Serghei leading by example and fostering a culture of growth at ITcare. His vision and teamwork help us deliver operational excellence to our clients worldwide.
