MEET BOGDAN TINEVSCHI – NOC ENGINEER AT ITCARE
We sat down with Bogdan Tinevschi to find out what it’s really like to work in a 24/7 NOC, bust a few myths, and hear his perspective on keeping our clients networks running at their best.
❓If you had to describe your role in three words, what would they be?
💡Prevent. Troubleshoot. Optimize
❓Some people think the NOC just monitors and forward alerts. What really happens behind the scenes?
💡It’s like an iceberg, alerts are the tip. Behind every notification, we’re troubleshooting, correlating data, coordinating with teams, and often preventing issues before clients notice.
❓What’s the most complex implementation you’ve done recently, and how did you handle it?
💡I recently standardized a customer’s mixed network by creating a dedicated management instance (VRF) and migrating all management interfaces into it. The environment had previously mixed production and management traffic across all devices from multiple vendors, creating significant security and troubleshooting challenges.
❓What does a successful day at the NOC look like for you?
💡No critical outages, resolved tickets before escalation, and a client email saying, “You saved us today.” But success also means documenting solutions so we’re faster next time.
❓Name three tools or technologies you couldn’t work efficiently without.
💡Zabbix for monitoring, Grafana for visualization, and Slack/Teams, because collaboration is key when every second counts.
❓It’s often said that NOC work is repetitive. How true is that, and what brings variety to your day?
💡While we follow structured processes, no two days are alike. One moment we’re handling a DDoS mitigation, the next we’re optimizing a client’s service migration. The unpredictability of networks and the constant evolution of technology keeps us on our toes. Plus, every client’s infrastructure has its own personality, so adaptability is key.
❓What’s the most rewarding part of your job?
💡There are two moments that make this job incredibly rewarding: First, when we detect and resolve an issue before the client even notices it – that invisible excellence is what we strive for. Second, when we troubleshoot a complex problem that’s been troubling a client for weeks, and you hear that relief in their voice when it’s finally fixed. That combination of preventative care and problem-solving makes every shift meaningful.
❓Fun fact about you and how do you keep growing in your role?
💡I’ve recently taken up chess, it’s great practice for thinking several steps ahead, just like in the NOC. I also stay sharp through certifications, learning from colleagues, and blameless post-mortems after outages.
❓If a client were here and asked you why they should work with ITcare, what would you tell them?
💡We don’t just watch screens, we own outcomes. With 24/7 expertise, proactive fixes, and a team that treats your network like our own, we’re the partner you can trust when downtime isn’t an option.
