AI-ASSISTED INCIDENT RESPONSE | UPPERSIDE WORLD CONGRESS 2026
At Upperside World Congress 2026 in Paris, our colleagues Andrian Visnevschi (CEO & CTO) and Nicolai Moraru (Director of Software Engineering) took the main stage to present what we have been building at ITcare – and what we have learned along the way.
The talk: AI-Assisted Incident Response – how HORA, our AI Network Operations Platform, changes the way engineers respond to incidents.
Not theory. Production results from live ISP networks:
→ 42,187 AI-driven investigations in one month
→ Average response time: 3 minutes 51 seconds
→ Median time to root cause: ~28 min → under 4 minutes
→ Accuracy, human-validated: 93.6%
→ Engineers required for RCA: 2 → 1
The honest part: we also shared where AI still gets it wrong, why fully autonomous network operations remains a dangerous idea, and why human oversight is a design requirement – not a limitation we plan to remove.
The response at the conference confirmed what we have been feeling for a while: this shift in how incidents are investigated is not only
needed, it is already expected.
We are proud of what the team has built, and excited about what comes next.
Full talk now on YouTube 👇
