MEET THE TEAM | ANDRIAN VIȘNEVSCHI, CEO & CTO
Who is Andrian Visnevschi beyond the CEO title, and how did your journey into telecom begin?
Beyond the CEO title, I am first of all a network enthusiast. My passion for networking started early, back in middle school, when friends and family asked me to help set up LAN networks so they could play games together. I spent countless hours breaking things and fixing them again, and I genuinely loved the process.
By the time I reached my final year of school, I already knew I wanted to become a network engineer. I attended Cisco CCNA courses before university and was employed shortly after finishing my Baccalaureate. Outside of work, I try to stay simple, open, and grounded. I enjoy sharing knowledge with others regardless of their level, and I strongly believe in staying honest, kind, and humble, both professionally and personally.
When did you realize you wanted to build ITcare, not just work in the industry?
That moment came when working in a single environment stopped challenging me. I wanted to learn more and touch different networks, architectures, and operational realities. I started doing consultancy and freelancing, which exposed me to many networks, including very large ones spread across multiple regions.
What frustrated me was how chaotic many of them were. They worked, but they were built without long term thinking, without proper design, and without care for scalability or consistency. Together with friends who shared the same mindset, I realized that building a company would allow us to both grow technically and help others build networks the right way, with structure, responsibility, and long term vision.
What real problem in the market were you trying to solve with ITcare?
Too many infrastructures were built without standards, scalability, or future growth in mind. They worked, but only temporarily, and often became painful not only to operate, but also to troubleshoot or even properly understand once requirements changed or services evolved.
At ITcare, we treat every customer network as if it were our own. We care about everything, starting from architecture and automation, all the way down to small details like clean and consistent port descriptions. All of this matters in the long run. For us, networking is not just a task to complete, but something to build properly and responsibly.
What truly differentiates ITcare from other NOC, Network, or DevOps providers?
This is a topic I could talk about for hours and give many real examples, but to keep it short, I will focus on what matters most.
The core difference behind the engineers is passion. Everyone at ITcare genuinely loves networking and technologies, this is something we actively look for when hiring. Passion drives learning, consistency, and responsibility. It makes people do their work with joy, not just for a paycheck.
When I started my career, a NOC was a hub of network engineers taking care of the network end to end. Today, many so called NOCs operate much closer to a Helpdesk or Service Desk. They often rely on rigid templates and predefined procedures, where engineers know that when alarm X appears, they need to press button Z, without truly understanding what is happening behind the scenes.
At ITcare, our NOC teams are made of engineers with strong fundamentals and deep understanding of networking. They are confident troubleshooting across vendors, protocols, and technologies. This is what allows us to resolve incidents fast and properly. This, for me, is what a real NOC should look like.
What does a great engineer at ITcare look like beyond certifications and a CV?
Technical skills are important, but they are usually the easiest part to assess. The hardest part has always been evaluating personal qualities.
What we truly look for is passion and the right attitude. Great engineers are curious, eager to learn, and not afraid of new challenges. They care about customer networks and often go beyond what is written in an agreement, simply because they know it is the right thing to do. That mindset builds trust, both internally and with customers.
How would you describe your leadership style in a technical company like ITcare?
Trust and honesty are the foundation of everything. I try to stay close to the team regardless of seniority and create an environment where people feel respected, supported, and heard.
I strongly believe that happy employees do great work. When people feel valued and supported, they naturally care about the company and its success. I always try to put our employees first and create the best possible conditions for them to work and grow. This does not always scale easily as the team grows, but it is something I constantly try to preserve.
What has been one of the most difficult decisions you have made as a CEO?
One of the hardest decisions was rejecting an acquisition offer. While it was financially attractive, we chose to continue building ITcare and growing it on our own terms.
Another major decision was creating a Software Engineering department to build our own platform, including AI-driven NetOps capabilities. We knew it would require significant investments with no immediate return, but we strongly believed in the long-term value.
Finally, leaving a stable job to fully focus on ITcare was a personal risk and meant cutting personal income, but it was necessary to move the company forward.
What role do automation and AI, such as HORA, play in your vision for NetOps?
Automation has always been a core part of how I think about infrastructure. AI changes the game by accelerating analysis and correlation across metrics, logs, flows, and topology.
It significantly reduces operational workload and time to root cause analysis. AI may not always be right, but neither are humans. Used correctly, it becomes a powerful assistant for NetOps. It will not replace engineers anytime soon, but it will clearly reduce workload and, over time, the required workforce.
What motivates you every day to keep building ITcare?
I genuinely love what I do. I work with people who became friends and, in many ways, family. I enjoy spending time with them, whether it is designing and troubleshooting networks, having long technical discussions, staying late with a beer, or simply spending time together with our kids and families.
I truly believe that the people inside the company are what make it move forward. I am proud of this team and deeply motivated to continue building something meaningful together. At the same time, I strongly believe in the future of what we are building internally, especially HORA, and I hope it will bring real value to the industry and remain a useful tool for many years to come.
What would you like people to understand about ITcare that is not always visible from the outside?
Behind ITcare is a team that truly cares. We care about networks, about people, and about doing things properly.
We deliver a real NOC, which has become surprisingly rare today. Highly skilled engineers work 24/7, taking care of customer networks as if they were their own. In a market where many NOCs have turned into helpdesks, this is something we are genuinely proud of.
At the same time, our Network Architecture and Engineering team does far more than design networks on paper. They stay deeply involved from strategy to implementation, making sure every solution is scalable, operable, and built with long term responsibility. They do not just design networks. They build foundations that last.
