DAVIAN C. LITCHMORE ON HOW ITCARE TRANSFORMED ANDRENA’S NETWORK OPERATIONS
Davian C. Litchmore, Director of Network Operations at Andrena, shares what their team struggled with before ITcare.
They did not have true 24/7 NOC coverage, so incidents outside business hours had slow response times. Mean time to repair was longer than it should be. And when complex network issues hit, they needed specialized expertise available immediately.
In this video, Davian explains what changed after moving to ITcare’s NOC-as-a-Service solution.
